An excursion to David
Gardner’s Jewelers will reveal an
interesting find – jewelers actually
taking the time to listen to
customers. On any given day
David’s studio is humming with
a dozen different conversations
going on at once. The goal?
Discovering, probing, uncovering
what their jewelry customers are
attracted to and what their expectations
are for that attraction.
In many cases the answer is obvious, such as the young gentlemen searching for just the right engagement ring that will generate an enthusiastic ‘yes’! But many times the answer is less obvious, and that is what makes David Gardner’s high level of service stand out in a world seemingly filled with jewelry options.
Most likely this unique ability to turn a conversation with a customer into the perfect piece of jewelry comes from the fact that David Gardner’s is that exceedingly rare shop that still adheres to designing and manufacturing unique, one-off, customer specific jewelry right on-site. In fact, when you walk into David Gardner’s you are immediately confronted by an expansive design studio dominating the center of the newly built store where you can actually watch the entire jewelry making process.
David and Julia feel blessed as
more and more people from farther
and farther afield have been
discovering David’s work and
coming to count on his store’s
incredible level of service. For
most, they ultimately find themselves
not wanting (or needing) to
go anyplace else to satisfy that age-old
attraction to beautiful things.
For David and staff, it’s all in
a day’s work. Even if that day
involved traveling to Switzerland
to the world’s largest jewelry show
to research the latest trends, or
working 18 hours straight to finish
a customer’s piece for a special
occasion. It’s what they do. And
it’s what customers have come to
expect.
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