Just drive down Rock Prairie Road and one can see the new construction currently underway at the College Station Medical Center. Celebrating its 75th year of service this summer, the oldest healthcare entity in the community was named the “Best Hospital.”
Chief Executive Officer Tom Jackson said, “We are thrilled to be voted best hospital in the community. It is an honor to be recognized by the community and receive the Reader’s Choice Award. This is a great community to do what we do: provide high quality and compassionate healthcare to the communities we serve. We’re honored and humbled by this truly significant recognition.”
Director of marketing Melissa Purl said, “Receiving this award is sort of like a birthday present from the community. We are just thrilled, and want to thank all of the readers who voted for us, and congratulate our employees, as it is a well-deserved award. When I announced the award at our operations meeting, everyone was clapping and smiling. The employees really deserve this.”
The College Station Medical Center has undergone several changes over the last few years.
“In 2004, the hospital opened a
new medical office building adjacent to
the hospital at a cost of $11,500,000.
In 2005, the hospital opened the largest
single healthcare expansion ever in
College Station at a cost of $32 million,
comprising a new Bed Tower, Women’ s
Pavilion, Neonatal Intensive Care Unit,
and the community’s only first-floor
Intensive Care Unit contiguous to a new
surgical area,” Jackson said.
The Med has also seen changes to its internal procedures in dealing with staff and patients.
“A year ago we implemented a program called ‘Hardwiring for Excellence.’ Our CEO Tom Jackson spent a lot of time improving our mission, vision and value statements to reflect the true nature of the hospital. We’ve strived to create a culture of caring within these walls– caring about our patients and our employees. We’ve asked for the staff’s input and implemented their suggestions. It has made a difference in a patient’s visit,” she said.
Another part of the program has been a proactive approach to care of patients staying in the hospital.
“Instead of just waiting for the patients to call when they need assistance, our staff checks in on them,” Purl said. “This little bit of effort reduces the amount of requests and makes a tremendous difference to the patient.”
Purl and Jackson agree that the success of the hospital is no accident.
“I think it’s because the culture of our hospital and campus is positive, inclusive and collaborative. Simply put, we have a very friendly and open culture and we focus on quality. I think patients see that when they come here for their healthcare. We have been recognized in the healthcare industry for our quality outcomes and we have a consistent track record of bringing advanced medicine to our community,” Jackson said.
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